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Center for Training and Professional Development - University of Illinois

Administrative (Office Support) Professionals

More and more, administrative (office support) professionals are called on to work flexibly and share their expertise as essential team members.

For the university to achieve its strategic objectives in the 21st century, it must rely on its dedicated staff members who contribute at all levels of the institution.

The administrative professional employment category includes many job titles.  In these roles, administrative professionals handle a plethora of functions in both supervisory and non-supervisory capacities. 

Administrative professionals of today are expected now, more than ever, to do even more as primary stewards of an office’s administrative activities. They manage information and communication, schedule and plan meetings and appointments, organize and maintain systems, manage people and projects, are themselves centers of institutional knowledge, and often serve as key stabilizing forces within their units.

To meet challenges on the horizon, administrative professionals might consider several professional development programs.

University of Illinois Administrative Professionals Academy (APA)

2015 Spring/Summer Events: Sponsored by the Office of the Provost and Illinois Human Resources, the APA is designed specifically for post-probationary employees in the Office Support and Clerk promotional job classifications. The APA’s goal is to provide campus support staff with continuous professional development opportunities. The knowledge and skills acquired through the program will enhance their abilities to support faculty, staff, and students.

Building Relationships in the Workplace
Using a self-assessment tool, you will identify your predominant behavior style and how it impacts relationships with others in the workplace.

University of Illinois: Up Close and Personal
This program will assist you in fully understanding the university's mission, organizational structure, and available campus resources.

Programs for Administrative (Office Support) Professionals Who Are Supervisors

Human Resources Series for Supervisors and Managers — Facilitated by campus HR professionals, these 14 half-day seminars review the university’s HR policies and guiding principles.

Administrative Professionals Celebration Breakfast

Since 1995, the Center for Training and Professional Development has been bringing motivational speakers for the biennial Administrative Professionals Celebration Breakfast. Attendees enjoy a delicious breakfast and come away with personal and professional recognition and motivation.

Career Development Resources

I-PlanThe I-Plan was developed by the Center for Training and Professional Development as a tool to assist employees in planning their careers.  It contains information about career development and provides self-assessment and career planning resources.  This guide has been customized for administrative (office support) professionals at the University of Illinois at Urbana-Champaign.

Other Training Sources

University of Illinois Decision Support


Office of Business and Financial Services (OBFS) Training

The Secretariat is an organization for University of Illinois at Urbana Champaign employees in certain Civil Service classifications.

International Association of Administrative Professionals (IAAP)

International Association of Administrative Professionals (IAAP) - Champaign/Urbana Chapter
Center for Training and Professional Development
505 East Green Street, Suite 204
Champaign, IL 61820
ph  217-333-8342
fax 217-333-2643

Our mission is to provide and connect organizational and
individual development opportunities to the University community.